Your privacy matters deeply to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, AI helpers, and related services. By accessing Helpothon, you agree to the terms of this policy.
1. Information We Collect
We collect information that helps us provide, improve, and personalize your experience:
Account Information
- Name, email address, and password
- Profile details (photo, bio, preferences)
- Contact information for service delivery
Usage Data
- Interactions with AI helpers and platform features
- Search queries, page views, and time spent on services
- Device information (IP address, browser type, operating system)
Cookies & Tracking Technologies
- Analytics cookies (Google Analytics, similar tools)
- Performance and functionality cookies
- Advertising and marketing cookies (with consent)
Communications
- Messages exchanged with our support team
- Feedback, reviews, and survey responses
2. How We Use Your Information
We use your information to:
- Deliver Services: Match you with appropriate help providers, process transactions, and enable seamless platform functionality
- Personalization: Tailor recommendations, content, and AI-driven assistance based on your preferences and history
- Communication: Send updates, notifications, newsletters, and respond to inquiries across our global network
- Security & Fraud Prevention: Protect against unauthorized access, spam, and malicious activity on our worldwide platform
- Analytics & Improvement: Understand usage patterns to enhance platform features and user experience internationally
- Legal Compliance: Meet regulatory requirements across all jurisdictions we operate (GDPR, CCPA, DPDP Act, etc.)
3. Legal Basis for Processing
Depending on your location, we process personal data under one or more of the following bases:
- Consent
- You have explicitly agreed to data processing for specific purposes
- Contractual Necessity
- Processing is required to deliver the services you requested
- Legitimate Interests
- Processing serves our or a third party's legitimate interests, balanced against your rights
- Legal Obligation
- We must process data to comply with applicable laws across global jurisdictions
4. Data Sharing & Disclosure
We never sell your personal data. We may share limited data only when necessary with:
- Service Providers: Trusted third parties (hosting, payment processing, analytics) who assist in platform operations under strict confidentiality agreements
- Legal Authorities: When required by law, court orders, or to protect our rights and user safety worldwide
- Business Partners: With your explicit consent for collaborative offerings or promotional activities
- Business Transfers: In connection with mergers, acquisitions, or asset sales (with advance notice)
5. Data Security
We implement encryption, secure servers, and restricted access policies to safeguard your data. While we strive for maximum protection, no system is completely invulnerable. You acknowledge this risk by using our services.
Our Security Measures Include:
- SSL/TLS encryption for data transmission
- Regular security audits and vulnerability assessments
- Multi-factor authentication options
- Secure data centers with 24/7 monitoring
- Employee training on data protection best practices
- Incident response protocols for rapid threat mitigation
6. Your Rights
Depending on your jurisdiction (e.g., GDPR, CCPA, or DPDP Act), you have the right to:
✓ Access Your Data
Request a copy of all personal information we hold about you
✓ Correct Inaccuracies
Update or rectify incorrect or incomplete data
✓ Delete Your Data
Request deletion of your personal information ("right to be forgotten")
✓ Export Your Data
Receive your data in a portable, machine-readable format (data portability)
✓ Object to Processing
Object to specific data processing activities, including direct marketing
✓ Withdraw Consent
Revoke previously given consent at any time
✓ Lodge a Complaint
File a complaint with your local data protection authority
To exercise your rights, please contact us at connect@helpothon.com.
7. Cookies & Tracking
We use cookies to understand usage trends, measure performance, and enhance usability. You can control or disable cookies through your browser settings. Analytics services (like Google Analytics or similar) may collect aggregated, anonymized data.
Types of Cookies We Use:
- Essential Cookies
- Required for platform functionality and security
- Analytics Cookies
- Help us understand how users interact with our global platform
- Functional Cookies
- Remember your preferences and settings
- Marketing Cookies
- Deliver relevant content and advertisements (with consent)
8. Data Retention
We retain your personal information only as long as necessary for legitimate business, legal, or security purposes. When data is no longer required, it is securely deleted or anonymized.
Retention Periods:
- Active accounts: Data retained while account is active
- Inactive accounts: Data deleted after 24 months of inactivity
- Legal requirements: Some data retained longer for compliance
- Marketing data: Retained until consent is withdrawn
9. Children's Privacy
Helpothon is not designed for users under 13 years old (or the equivalent minimum age in your country). We do not knowingly collect data from children. If you believe we have done so inadvertently, contact us to delete the information.
10. International Data Transfers
Your information may be processed on servers located outside your country. We ensure adequate protection through secure infrastructure and standard contractual clauses where applicable.
Global Data Protection:
- Compliance with EU-US Data Privacy Framework
- Standard Contractual Clauses (SCCs) for EU data transfers
- Binding Corporate Rules for intra-group transfers
- Adherence to APEC Cross-Border Privacy Rules
- Local data residency options where legally required
11. Changes to This Policy
We may modify this Privacy Policy periodically to reflect changes in law or our operations. Updated versions will be posted here, with a revised effective date.
Important: We will notify you of significant changes via email or prominent platform notice. Continued use after changes indicates acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to:
Helpothon Privacy Team
Email: connect@helpothon.com
Address:
Ground floor, DLF Cyber City, WeWork Forum, DLF Phase 3
Gurugram, Haryana 122002
India
Last Updated: